Discover how Reckitt and Zappi worked together to create a meaningful benchmark for the Intimate Wellness team to use to make decisions about which concepts to move forward with.
The intimate wellness team established a five-year innovation pipeline across its three brands.
Reckitt and Zappi developed a strong partnership based on a mutual desire to tackle tough challenges.
Custom attitudinal norms provide a meaningful benchmark for Reckitt's concept testing efforts.
Over the years, the intimate wellness team at Reckitt tightened its strategy to target the core audience for each of its brands, rather than the general population as a whole. A brand can’t be everything to everyone, so the team is focused on ensuring that each of its brands appeals to a clear audience and provides value to that group.
The three main brands in Reckitt’s intimate wellness category (Durex, KY and Queen V) were given updated brand purposes that would speak to their target audiences, and the team was tasked with building an innovation pipeline that would drive success for the category over the next five years. They needed to shape the ideas that would build each of the brand’s new propositions and appeal directly to the core audiences for each brand.
To accomplish this, the team needed to take a clear approach to concept testing. They couldn’t just compare concepts to a generic health or hygiene category norm. They needed to understand how a concept compared to others in the intimate wellness category among the specific psychographic audience for each brand.
The team turned to Zappi for innovation concept testing. Together, Zappi and Reckitt forged new ground for both companies by building three custom intimate wellness attitudinal norms comprising concepts tested with the core audiences for each of the three brands.
With Zappi, the insights team can test concepts quickly and cost effectively, against a meaningful benchmark that helps them make decisions about which concepts to move forward with and how to optimize each one for success. And with a flexible configuration with custom and audience questions, the team can understand which concepts are most aligned with each brand’s purpose.
Plus, the Zappi platform offers a collaborative workspace where everyone in the team can access the data, filter the results and analyze concept performance over time.
Zappi offers Reckitt a more agile concept testing method compared to other providers it has used in the past. Reckitt has been able to use the learnings it has compiled from testing over 100 concepts to confidently shape the innovation pipeline for each of the brands for the next five years.
The Zappi team is always ready to take on a challenge when it helps support a company’s specific needs.
There are a number of ways to customize the Zappi experience, including building custom norms that give you a benchmark that matters to you.
Zappi’s agile platform lets you test innovation concepts quickly and cost effectively so you can create products people love.