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ON-DEMAND WEBINAR

How Diageo used consumer feedback to expand in Africa

From testing to learning

Watch the on-demand webinar

Delve into Diageo’s consumer-centric approach to product innovation in Africa with Deirdre van Zyl (Diageo’s head of innovation planning and insight in Africa) and Nicole Teh (strategic account director at Zappi).

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WHAT YOU'LL GET

Continuous consumer learning

Deirdre and Nicole discuss how their partnership enabled Diageo to:

  • Optimize product concepts: Streamline feedback processes and utilizing real-time insights from Zappi’s platform to refine product concepts iteratively, ensuring better alignment with market preferences.

  • Leverage what they know: Harness rapid data collection to uncover emerging consumer trends and cultural influences, informing strategic decisions for enhanced product creation and market positioning.

  • Move from testing to learning: Implement a cultural shift towards continuous learning and insights-driven decision-making within Diageo’s innovation teams, fostering sustained growth and innovation in the dynamic African market.

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Zappi allows us to test our innovation ideas with the right audiences and with a meaningful category benchmark. This gives us confidence that our innovation ideas will be competitive and will fully address the needs of our priority audiences.

Georgina Farmer

Global Insights & Analytics Manager for Intimate Wellness

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See how it'll work for you